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Product Usage
Our digital patterns and prntables are designed to be versatile and user-friendly, compatible with a wide range of note-taking and PDF annotation apps such as GoodNotes, Notability, Xodo, and Metamoji Note. These apps are available on various platforms including iOS, Android, and Windows, allowing you to use our products on your preferred device.
To learn more about this two formats, read our post: Understanding Paper Sizes, which describes differences between A4 and Letter formats we most use in our work.
Yes, you are welcome to use your purchased digital products on multiple devices, as long as they are for your personal use only. This means you can view them seamlessly across your tablet, smartphone, and computer. However, sharing the files with others who have not purchased them is against our policy.
Orders
Immediately after your purchase, you will receive an email with a download link to your digital products. This email will be sent to the address you provided at checkout. By clicking on the link, you can download your files directly to your device. Please ensure you check your spam or junk folder if you do not see the email in your inbox.
Due to the digital nature of our products, we are unable to offer refunds once the purchase has been made and the products have been downloaded. We encourage customers to read product descriptions carefully and reach out to us with any questions before making a purchase. Your satisfaction is important to us, and we are here to help with any issues or concerns you may encounter.
Support
If you encounter any difficulties downloading or using our products, please contact us immediately at hello@laliandjoli.com. Provide a detailed description of the issue, and if possible, include screenshots. Our support team will get back to you as quickly as possible with a solution to ensure you can enjoy our products to their fullest.
First, please check your spam or junk mail folder, as sometimes our emails can end up there. If you still cannot find the confirmation email, contact us at [your support email] with the name and email address used to make the purchase. We will verify your order and resend the download link to you.
Miscellaneous
Yes, we offer a range of tutorials and resources to help you get the most out of your digital patterns and printables. These include step-by-step guides on how to crochet from beginners to experienced crocheters. You can find these tutorials on our website under the Tutorials section.
Site Usage
For more information, please visit our dedicated pages:
